Terms & Conditions & Policies

By placing an order with Organic n Green you agree and accept to our terms and conditions and policies:

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 24th April 2013. Product prices are regularly updated when price changes are received from our suppliers.

Shipping and Delivery Policy:

We deliver orders around Perth using our own delivery van. Orders to locations outside of the Perth metro area are delivered to transport company depots in Perth. They then make the onward delivery. Shipping costs are calculated based on the postcode of the delivery address. We offer free delivery for orders over certain amounts. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. If the order is eligible for free shipping this will be displayed in the shopping cart before checkout.

Orders are dispatched daily to arrive between 8am and 5pm. The day of delivery for your postcode is displayed in the shopping cart when checking out.   

Shipping Destinations:

Organic n Green ships goods within Western Australia. We do NOT accept international orders or orders outside of Western Australia.

Customer Service Policy:

Organic n Green is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.  In the event that an ordered item is not available we will remove the item from the order unless you request a substitute. If we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative order.

Refund Policy:

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised. If the faulty goods are fruit or vegetables we must be notified within 24 hours of you receiving your order to be eligible for a replacement, exchange or credit.

Organic n Green's maximum liability to you for products purchased from us shall be limited to the refund of the purchase price or store credit.  We will not be liable for any property damage, personal injury, loss of use, interruptions of business, loss of profits or other consequential, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.

Privacy Policy:

Organic n Green is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Organic n Green uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Organic n Green only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security and Payment Policy:

When purchasing from Organic n Green your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology to eWay, a secure third party payment processor.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us at sales@organicngreen.com.au.

We request payment prior to delivery by credit card or cash on delivery.

All images used on this site are representations for your information only and are not necessarily true images of that product.

Contact Us:

Organic n Green
PO Box 3429, Joondalup, WA 6027, AUSTRALIA.                           
Phone us on +61 416 028 292
Email us at sales@organicngreen.com.au

ABN 37 216 955 726